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Nav Khanna, CEO at First City Credit Union
We are proud of this solution and our partnership. It helps us to live into our mission of being advocates and advisors throughout our members' financial lives — efficiently, while always leading with empathy.
First City Credit Union logo

Nav Khanna

CEO, First City Credit Union

Amy Allen, Legal & Regulatory Assistant Manager at P1FCU
Ribbon has significantly streamlined our deceased member account process through a centralized platform for account maintenance and case management. It has also helped us better support members' loved ones during difficult times with convenient document submission and notification tools.
P1FCU logo

Amy Allen

Legal & Regulatory Assistant Manager, P1FCU

Breckyn Womack, Account Operations Manager at Valley Strong Credit Union
Ribbon has been a valuable partner to Valley Strong Credit Union. Their platform has helped us streamline the inheritor claims process, creating a smoother and more compassionate experience during a difficult time for our Members.
Valley Strong Credit Union logo

Breckyn Womack

Account Operations Manager, Valley Strong Credit Union

Trusted by leading institutions

Trusted by financial institutions, awarded by top organizations.

First Financial Federal Credit Union logoFirst US Community Credit Union logoP1FCU logoFirst City Credit Union logoValley Strong Credit Union logo

Awarded by top organizations

LSCU VISION Conference first place shield
First place winnerLSCU VISION Conference
Financial Innovators Award first place shield
First place winnerFinancial Innovators Award
MDDC CUA FinTank Award first place shield
First place winnerMDDC CUA FinTank Award
VentureTech Launch Party Pitch Contest first place shield
First place winnerVentureTech Launch Party Pitch Contest

Inheritance

Retain inheritance and
save time with Ribbon

Inherit a membership, not a check

Automatically hand over inheritance via a new membership, instead of sending the money away with a check.

Inheritance Cases / Case Details

Case Details: Samantha Lee

Exo Credit Union Notification

Lana Lang

Ticket Number

#1231

Status

Select Fund Distribution

Distribution Selection

Account

Ascend Savings

Request Withdraw

Open Account

* Opening an account is the fastest method to receive your money.

Request Withdrawal →

Condolence message sent to next of kin.

Continue

Centralize cases and automate deceased account workflows

Update and pull from the core, so you can automate workflows like freezing a membership or closing a card.

Search tickets…
Filter
Download ReportAdd Ticket
TicketNameNotif. dateAgentTeamChannelStatus
1519Shelley SosaMay 08, 2026No agent ▾No team ▾WebsiteNew
1518Mitchell AlexanderMay 07, 2026No agent ▾No team ▾WebsiteNew
1517Abraham KianMay 07, 2026No agent ▾No team ▾WebsiteNew
Rows per page 10 ▾1–10 of 492

Send condolences to grieving families

Send flowers and a personalized physical card to the people who lost a loved one.

Do you want to send flowers?

You will send comforting flowers to the inheritor Chandler Smith at 4682 Cityview Drive 19064, Springfield, Pennsylvania.


Abe by Ribbon

Future-proof your financial institution
with Abe

Proactively update beneficiary information

Run campaigns to incentivize and encourage members to update their beneficiary information

Members Overview

Total Members

80,477

100%

With beneficiaries

39,109

48.6%

Without beneficiaries

41,221

51.4%

Total Member AUM

$913K

24.2

MemberBeneficiariesAccountsTotal ValueTotalValueAccount HealthAccountHealth
Mark GellerMarkGellerYesCheckingSaving$884.19Ribbon Verified
James WilsonJamesWilsonYesCheckingSavingIRA$1,444.02Ribbon Verified
Joe SmithJoeSmithNoChecking$8,384.11Poor
Sarah ChenSarahChenNoCheckingSaving$12,220.45Poor

Encourage beneficiaries to join your financial institution

Run campaigns on beneficiaries to proactively encourage them to join your financial institution

A digital vault for members to hand to their next of kin

Give members a secure portal to upload cherished artifacts, update their information, and keep designations current.

Welcome back, Allan

Review your accounts and manage your beneficiary designations.

Manage Beneficiaries
My Accounts
23

Checking · ••• 4821

$24,318.04

2 beneficiaries

100% allocated

Savings · ••• 0S01

$42,116.26

1 beneficiary

0% allocated

Traditional IRA · ••• 0S20

$57,128.87

1 beneficiary

0% allocated

Vault
23

Trust Agreement

PDF · 1.3 MB

Power of Attorney

PDF · 820 KB

Will & Testament

PDF · 2.1 MB


Escheatments

Stop losing deposits
to escheatment

Run activation campaigns on dormant accounts

Get members to proactively acknowledge their account so you can avoid escheatment

Escheatments / Create Campaign

Start a Campaign

All information is safe and protected by secure encryption.

Campaign Details

Campaign Name

Q2 Dormant Reactivation

Scheduled Start Date & Time

May 15, 2026 · 9:00 AM

Timezone

(UTC-07:00) America/Los_Angeles
Create Campaign →

Monitor escheatment results in real time

Real-time visibility into deposits at risk, retention rates, and activation breakdown across your membership.

Overview+ Create Campaign

Total Deposits Retained

$204,149

▲ 47.2%

Total Deposits Targetable

$441,993

59.18%

Total Activation Breakdown

● Closed 0% · ● Pending 1.52% · ● Inactive 51.3% · ● Ribbon Activated 47.2%

Total Members Retained

38

47.2%

Total Members Targetable

81

60.61%

Total Deposits Retained

$204,149

▲ 47.2%

Total Deposits Targetable

$441,993

59.18%

Total Activation Breakdown

● Closed 0% · ● Pending 1.52% · ● Inactive 51.3% · ● Ribbon Activated 47.2%

Total Members Retained

38

47.2%

Total Members Targetable

81

60.61%